Senior ICT Management Pro
NSW - Sydney Greater Area
Specialties
Customer Service
Business Development
Project management
Chief Information Officer
Management
Director

I have the reputation as a strategist as well as a manger that able to micro manage all aspects of IT portfolio.

Summary

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Career

ITIC Pty. Ltd. - IT Strategy Management Consultant
IT Services, Software & Hardware - IT & Communications
NSW, Australia
Specialties
Customer Service
Business Development
Project management
Responsibilities
  • Business Strategy development
  • Service Delivery procedures and processes development
Achievements
  • Developed Framework, implemented procedures and processes for ICT service Delivery
  • Managed Data Center Migration Project
  • Developed strategy road map
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Private - IT Manager
Retail & Wholesale - IT & Communications
NSW, Australia
Specialties
Chief Information Officer
Management
Project management
Director
Responsibilities
  • Overall responsibility for ICT strategy, roadmap, WAN/LAN/WLAN Architecture, Data Centre, system/network security and IT Service Desk operations.
  • Work with heads of business functions, key stakeholders and business owners at all levels of the organisation to deliver IT service and solutions in accordance with core business objectives and strategy.
  • Manage business relationships with 3rd party suppliers and vendors as part of general project work for either implementation or support tasks.
  • Created Change Management Policy and instigating change management procedure and organize Change Management Advisory Board routine activities
  • Develop policies, standards and procedures to ensure best practices are implemented in all incident, change and problem management activities.
Achievements
  • Design and implementing state of art wireless voice network
  • Designed and implementing Luna Park Sydney CRM client/server system
  • Implemented web based ICT Service Desk Management System
  • Designed and implemented (client/server architecture) Point of Sales system
  • Designed and implemented Luna Park Sydney high speed (802.11g/802.11n) commercial grade Wi-Fi Network and successfully launched Luna Park Sydney Free Public Wi-Fi Services
  • Designed Luna Park Sydney Enterprise database system and implemented Microsoft Dynamics Client/Server application
  • Designed and implemented Luna Park Sydney e-Commence clouded based IT infrastructure
Community Mutual Group - Senior Manager , IT Operations
Banking & Financial Services - IT & Communications
NSW, Australia
Specialties
Chief Information Officer
Responsibilities
  • Architecture Design structured (Voice/Data/Video) enterprise class network infrastructure and data centre
  • Full responsible of IT Core Bank System, LAN/WAN infrastructure, network/system Security, IP telephony call centre, telecommunication infrastructure and mission critical business applications) operations and support.
  • Manage business relationships with 3rd party suppliers and vendors as part of general project work for either implementation or support tasks.
  • Complete Project lifecycle management of all IT infrastructure/systems/network security initiatives
Achievements
  • Perform gap analysis and
  • conduct security inspection of Information Processing Facilities – including facility access control, data centre design, surveillance systems implementation
McDonald’s Corporation - Regional Network Services Manager
IT Services, Software & Hardware - IT & Communications
NSW, Australia
Specialties
Chief Information Officer
Responsibilities
  • Responsible for Global/regional IT Infrastructure strategy planning and architecture designing
  • Managing WAN/LAN IT infrastructure and network security of all sites within Asia Pacific Middle East and Africa region
  • Complete responsibility of Regional IT outsourcing Vendor Management including vendor relationships, contracts, service level agreements and performance
  • Has ownership of regional change management process and escalation process to ensure service delivery is against client expectation
  • Oversees, facilitates, and administers ITIL based Service Support and Service Delivery processes (Incident Management, Problem Management, Change Management, Configuration Management, etc.)
  • Develop Regional 3 - 5 year IT Network/Security/Application strategic roadmap
Achievements
  • Created world class change management procedure which managing all enterprise WAN connectivity related changes and successfully minimized impacts to global WAN infrastructure
  • Architecture designed and implemented McDonald’s Corporation Asia Pacific, Middle East and Africa Regional secured Network Infrastructure and centralize Data Centre from ground zero.
SHANGHAI TREASURY BUREAU - Director of IT Department
Government, Defence, Public Services - IT & Communications
China
Specialties
Project Director
ITC Program Manager
Responsibilities
  • Manage all aspects of IT portfolio (including: infrastructure, system, security, help desk, change management, project and vendor relationship)
  • Determine and direct the IT strategic plan in support of the bureau’s strategic vision
  • Provide strategic road map plan on IT Infrastructure (System development, hardware and software requirements, etc.)
  • Manage organization’s information technology support service staffs and the provision of organization IT services and projects
  • Manage the annual information technology budget and contribute to the organization budget process
Achievements
  • city financial data collaboration and management System- I was a key member of Program Management Office in charge of identify opportunities for applying the IT technology,

Education and Qualifications

Year Qualifications Level Institution
2015 EMBA Master's Degree University of Technology, Sydney Yes
2014 ITIL Version 3 Fundation Certificate ALC No
2002 IT Management Postgraduate Diploma University of Technology, Sydney Yes

Achievements and Awards

Mission Impossible (in early 2000s): design Cloud infrastructure and implement Wide Area Network to connect 14 countries head offices and over 8,000 stores in McDonald's Asia Pacific, Middle East and Africa region. I developed an innovated solution which overcame many technical and financial challenges and provide secured and cost effective interconnection for over 30,000 network devices in McDonald's Asia Pacific, Middle East and Africa region. The cloud infrastructure became a solid foundation for centralized and consolidated mission critical client/server ERP applications. • Designed and Implemented New Cisco VoIP System • Designed and Implemented New Cisco Core Network Backbone • Designing and Implementing New Virtualized Server Farm • Designed and implemented Luna Park Sydney e-Commence clouded based IT infrastructure • Designed and implemented Luna Park Sydney high speed (802.11g/802.11n) commercial grade Wi-Fi Network • Designed Luna Park Sydney Enterprise database system and implemented Microsoft Dynamics Client/Server application • Designed and implemented digital signage system • Designed and implemented (client/server architecture) Point of Sales system • Implement Web based ICT Service Desk Management System 2013 List of Candidate of Worldwide Who’s Who 2011 Stanford Who’s Who Honoured Member Over 8000 fiew/download of my online publication: http://www.slideshare.net/charliexwc/

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Advanced)
  • Power Point (Advanced)
  • Access (Advanced)
  • Visio (Advanced)
  • Acrobat Pro (Advanced)

System Skills

  • Microsoft Lync Server, Microsoft Active directory, Microsoft SQL Server, Hyper-V, Citrix, EAI, (Intermediate)
  • IBM AS/400, Oracle/JD Edwards, Microsoft Windows 2003/2008 server, (Advanced)