Director & Group Operations Manager
VIC - Melbourne Greater Area
Management Consultant
Project management
Health and Safety Manager
Contracts Administrator
Business Development Manager

Operations Project Management Business Development B2B & B2G Networking Forecasting & Budgeting MBA by Research in Innovation Management




HUMSULEEZA PTY LTD & ADVANTAGE MEDICAL PTY LTD - Director & Group Operations Manager
Health Care, Fitness & Social Assistance - Management & Business Support
VIC, Australia
Management Consultant
Project management
Health and Safety Manager
Contracts Administrator
Business Development Manager
  • Manage financials & operations of multiple businesses namely, Alsalam Medical Centre, 7 General Practices at Advantage Medical & Dental and 5 Dental chairs operating under the same banner. ;
  • Devise and implement strategies in consultations with Board of Directors in relation to operations, systems, recruitment, T&D and successive planning through performance reviews, appraisals and resource planning ;
  • Develop and maintain financial and budgeting reports for Board of Directors and Accountants ;
  • Establish systems, goals and objectives for business development using Polar GP, Pen CAT and MYOB ;
  • Develop and implement incentives programs for GPs, Dentists, Allied Health practitioners and general staff ;
  • Prepare plans, develop staff and strategies in line with plans and report to directors against the plans ;
  • Establish and implement policies & procedures as per RACGP standards, set goals & organizational objectives conferring with board, senior officials, and staff as necessary. ;
  • Maintain knowledge of and comply with the government legislations and regulations effecting physical environment of the practice and apply for grants and incentives within the industry ;
  • Interact and develop network at all levels external to the practice, such as PHNs in Eastern and South Eastern Melbourne (Formerly known as Medicare Local offices of IEMML, EMML and FMPML), Australian GP Network (AGPN), etc. ;
  • Build and develop a network of recruiters, doctors, and locum doctors to recruit, assist and relieve medical professionals ;
  • Liaise and maintain business relationships with external stakeholders like builders, IT Companies, Town Planners, Architects, Accountants, Bookkeepers and suppliers of Medical Equipment and Consumables. ;
  • Liaise with AHPRA for doctor registration, EVGP (formerly VMA & SGPT) for GP Registrar recruitment, record keeping and supervisor accreditation and AGPAL & GPA for practice accreditations. ;
  • Negotiate contracts and agreements for GPs, Dentists and Allied Health Practitioners.
  • Liaise and assist supervisors and international student agents, regarding admissions ;
  • Assess, approve and prepare offer letters and issue electronic confirmation of enrolment (eCOE's), letters of rejection, requests for further information and other correspondence ;
  • Administer higher degree application process and track progress within the faculty ;
  • Administer and implement procedures in conjunction with Associate Dean Research to organise Higher Degree and Honours Scholarships, and Faculty Research Grants ;
  • Provide support to Faculty Committee for Teaching and Learning and the Faculty Program Committees ;
  • Manage Student Feedback Survey process and organize, conduct, and invigilate summer school exams
GOLD MIST HEALTH - Victorian and South Australian Retail Sales, Operations Manager
Retail Sales
  • Developed sales, operations, and staff development strategies for 7 retail outlets and 50 staff ;
  • Liaised and advised on processes and procedural improvement, stock control and stock take coordination, procurement and other opportunities to the GM ;
  • Liaised with centre management with regards to security, maintenance, staff parking, in-centre advertising and promotion, merchandising, casual leases and other operation related issue ;
  • Negotiated trading terms to incorporate the marketing calendar including new product launch and exclusive and seasonal promotions in coordination with 7 regional stores
  • Managed store re-branding projects of acquisitions, including new product catalogue rollouts, visual merchandising, account management, customer relationship development and change management ;
  • Managed key accounts and developed new business opportunities into Nursing Homes and Aged Care facilities ;
  • Developed computerised store layouts that proved beneficial in promotional and stocktake planning ;
  • Co-ordinated stocktakes for Victorian pharmacies and managing external (Lotons) teams wherever necessary. The management of the company's internal stocktake team resulted in 40% saving in reduced cost for stocktaking ;
  • Assisted HR and T&D departments by developing training manuals and conducting operational training sessions for pharmacist and staff and with hiring quality staff ;
  • Liaised with nursing homes, aged care facilities and doctor's surgeries to promote the brand, membership and build business relationships ;
  • Implemented QCPP and OH&S standards in order to be compliant with Pharmacy Guild and Pharmacy Board of Victoria and serving as OH&S supervisor for 6 regional stores ;
Retail & Wholesale - Management & Business Support
United States
Store Manager
Cluster Manager
  • Responsible for managing a cluster of 5 stores comprising pharmacy, OTC, mother & child, cosmetics, toys, seasonal promotions, confectionary, and photo lab with an average store size of 12,000 sq. ft. ;
  • Oversee the strategic management and address operational oversight of the individual units and mentor management and staff with a view to streamline operations, reduce operating costs, and increase profitability ;
  • Liaised with regional and state managers to provide feedback in developing and maintaining organizational strategies, operational efficiencies, and identifying region specific promotional opportunities for local market ;
  • Managing store operational responsibilities, including sales and payroll budgets, rosters, and 4 core departments of pharmacy, photo lab, OTC shopfloor, and catalogue generating revenues in excess of US$ 10 million ;
  • Introduced an innovative ``Eckerd Brand'' promotional program that was implemented nationally ;
  • Managed acquisition projects for Thrift and Fay's stores that resulted in early finish, saving thousands of dollars associated with acquisition ;
  • Set-up all seasonal and regular store ordering and merchandizing procedures to cut the time literally in half of what originally was in place. This reduced staffing requirement and most of all cut the shrinkage to 2½ percent by introducing stock wastage record, coaching and training, snap audits, and simplified paperwork

Education and Qualifications

Year Qualifications Level Institution
2009 Master of Business Administration Other LA TROBE UNIVERSITY No
1988 BACHELOR OF COMMERCE Bachelor Degree University of Karachi No

IT Skills

Software Skills

  • Word (Intermediate)
  • Excel (Intermediate)
  • Power Point (Intermediate)

System Skills

  • MYOB (Intermediate)
  • Best Practice Software (Intermediate)
  • Medical Director (Intermediate)
  • PracSoft (Intermediate)