Family Support Officer
QLD - Brisbane, Moreton & Gold Coast
Specialties
Customer Service
Time Management
Problem solving
Office Administration
Project Consultant
Team Leader
Retail Sales
Hairdresser

I would love the opportunity to discuss my skills and attributes with you further and to begin my career in Human Resources.

Summary

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Career

Private - Family Support Officer
QLD, Australia
Specialties
Customer Service
Time Management
Problem solving
Office Administration
Project Consultant
Responsibilities
  • Meeting KPI's
  • Being the first point of contact for clients
  • Using various software programs at once
  • Adhering to relevant confidentiality and sensitive information legislations.
  • Appointment setting
  • Inbound/ Outbound phone calls and emails
  • Supporting the New Centres Project Team
  • Assisting in the training of new employees
  • General administration and reception duties
Achievements
  • Within 2 months of working in my position I was assigned to the projects team to assist in the opening of New Centres
  • Within 1 month of working in my role I was training new staff members
Price Attack - Salon Leader
Retail & Wholesale - Trades - General Services
QLD, Australia
Specialties
Customer Service
Team Leader
Retail Sales
Hairdresser
Responsibilities
  • Performance management
  • Managing targets and KPI's
  • Holding team meetings
  • Mediating staff issues
  • Business improvement techniques and ideas
  • Training employees
  • One-on-One review meetings with staff members
  • Ordering stock/ Stocktake
Achievements
  • Increased the salons revenue significantly by introducing new ideas and practices
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Education and Qualifications

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Year Qualifications Level Institution
2016 Leadership and Management Diploma TAFE NSW Yes
2016 Human Resource Management Diploma TAFE NSW Yes
2014 Hairdressing Certificate IV Matters in Gray No

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Intermediate)
  • Power Point (Intermediate)