Store Manager
QLD - Brisbane, Moreton & Gold Coast
Specialties
Manager
Coordinator
Team Player
Area Manager
Leadership
Business Development
Business Analyst
Customer Service Manager
Customer Service
Store Manager

Summary

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Career

IGA - Store Manager
Retail & Wholesale - Management & Business Support
QLD, Australia
Specialties
Manager
Coordinator
Team Player
Responsibilities
  • All aspects of running a successful supermarket
Achievements
  • Increased profitability from 18% to 25% in a 2 month period
Pharmacy 4 Less - Area Manager
Retail & Wholesale - Management & Business Support
QLD, Australia
Specialties
Area Manager
Manager
Leadership
Business Development
Business Analyst
Responsibilities
  • All aspects of running a successful pharmacy from scratch. ;
  • Ordering stock to budget, Merchandising to a standard as well as promotional areas ;
  • Hiring all levels of team members ;
  • Keeping shrinkage well below target ;
  • Maintaining both internal and external relationships with all key stakeholders ;
  • Performance management on all levels ;
  • Developing a leadership team
  • Payroll, Banking, rostering ;
  • Forward planning tasks for the week to ensure customers are satisfied with the store ;
  • Mystery shopper results for stores within my responsibility above 85% ;
  • Opening of new stores across Australia (Sydney, Melbourne, Brisbane) ;
  • Customer service ;
Achievements
  • Opened 5 Pharmacies across Australia
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- - Retail Manager
Australia
Specialties
Manager
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- - Customer Service Manager
Australia
Specialties
Customer Service Manager
Customer Service
Manager
Responsibilities
  • Key accountability to ensure customer satisfaction and store turnover
  • Accountable for the training and development of Department Managers
  • Achievement of sales budgets & KPI's, through daily/weekly coaching
  • Recruit new Team Members and implement succession planning
  • Analyse & Control expenses through P&L
  • Reducing total loss to a target of less than 1%
  • Conduct and follow up on Disciplinary procedures
  • Complete on the spot Audit checks daily as part of touring routine
  • Manage Customer concerns
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- - Store Manager
Australia
Specialties
Manager
Store Manager
Responsibilities
  • Key accountability to ensure customer satisfaction and store turnover
  • Accountable for the training and development of Department Managers and Team members
  • Conduct ongoing one on one meetings with Department Managers
  • Achievement of sales budgets & KPI's, through daily/weekly coaching and motivation
  • Recruit new Team Members and implement succession planning
  • Analyse & Control expenses through P&L
  • Reducing total loss to a target of less than 1%
  • Conduct and follow up on Disciplinary procedures
  • Complete on the spot Audit checks daily as part of touring routine
  • Manage Customer concerns
  • Complete Performance Reviews and Appraisals for Department Managers
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- - Store Support Manager
Australia
Specialties
Manager
Responsibilities
  • Direct report of 7 Department Managers
  • Provided training, guidance and leadership to my teams
  • Ongoing coaching with Department Managers
  • Achievement of Sales Budgets & KPI's
  • Complete Audit checks daily as part of routine
  • Complete competition checks weekly
  • Succession Plan within store
  • Budgets, Rosters and Wage Control
  • Assisted with Launching of 3 new stores, close down of 1 store and renewal of 2 stores
  • Reduced Shrinkage to less than 1% and had $1 million above budgeted trading profit in final year
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Analyse & Control Department - Dry Goods Manager
Australia
Specialties
Manager
Responsibilities
  • Managing & Developing a team of up to 25 people
  • Recruitment & Induction of new team
  • Analyse & Control Department expenses (P&L)
  • Achievement of Department / Personal Budgets
  • Set up of promotions / Visual Merchandising
  • Prevention / Handling of Customer Concerns
  • Store Achieving & exceeding budget
  • Conduct half yearly Stocktakes
  • Succession Plan within department
  • Weekly/Daily meetings
  • Conduct probationary reviews on new staff
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- - Dairy Manager
Australia
Specialties
Manager
Responsibilities
  • Responsible running of high volume department
  • Hiring and training of 12 team members
  • Achievement of Store / Personal budgets
  • Provide customer service
  • Set up of promotions / Visual Merchandising
  • Conduct Stocktakes
  • Train and Develop staff for succession
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- - Team Member
Australia
Responsibilities
  • Providing outstanding customer service and product knowledge
  • Helping to run various departments while manager was away
  • Kept departments clean and hygienic
  • Assisted in Stocktakes
  • Able to juggle social, educational and work commitments
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Education and Qualifications

Year Qualifications Level Institution
1999 Other High School No