Digital Business Coordinator (Project manager)
VIC - Melbourne Metro
Specialties
Researcher
Data Analyst
Digital Innovation
Project management
Director
Customer Service
Policy Analyst
Social and Welfare Professional
Economist
Research Assistant
Teaching
Legal / Social and Welfare Professional

Empathetic, intuitive and insightful mix of leader and team player, capable of driving real change and innovation in your world.

Summary

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Career

Australian Taxation Office - Digital Business Coordinator (Project manager)
VIC, Australia
Specialties
Researcher
Data Analyst
Digital Innovation
Project management
Responsibilities
  • Assist in design and delivery of voice biometrics in ATO (delivered) and across government (underway)
  • Develop project documentation, including business design requirements and project schedules
  • Oversee voice biometrics reporting, data analytics development and analysis
  • Oversee an end-to-end product review, making recommendations to executives to improve the solution
  • Develop and review staff learning and training products
  • Manage and develop project support staff ;
  • User test our products before they went live, liaising with IT vendors to ensure adherence with project aims and best practice risk management policies
  • Stakeholder engagement and management across business lines to ensure project success
  • Respond to community queries, feedback and complaints
  • Ensure project adherence to project management best practice, policy and legislative requirements
Achievements
  • Successfully engaged and obtained business-wide stakeholder endorsement to implement significant changes to quality assurance processes and enterprise learning and training products
  • Embedded technical knowledge of our products with contact centre team leaders and quality assurance staff, empowering them to transfer this knowledge with confidence to their staff
  • Reporting expert within team, trusted by director to technically validate and assure all our products’ reporting metrics, respond to executive reporting requests, and deliver key project estimates and forecasts including quantifying savings and benefits of our products post implementation
  • Acknowledged by various business areas, including directors of quality assurance, reporting and corporate research and intelligence for quality of work and expertise
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Australian Taxation Office - Assistant Digital Delivery Director (a/g)
Government, Defence, Public Services - Government and Defence
VIC, Australia
Specialties
Director
Customer Service
Digital Innovation
Responsibilities
  • Oversaw critical deliverables of the end-to-end review of the ATO's delivered voice biometrics products.
Achievements
  • Despite immense pressure and conflicting priorities, was able to lead Australia-wide teams across various business lines and successfully deliver staff and client surveys before tax period.
Australian Charities and Not-for-profits Commission - Senior Registration Analyst
VIC, Australia
Specialties
Researcher
Policy Analyst
Social and Welfare Professional
not-for-profit sector
charity law
Responsibilities
  • Management a large and complex charity caseload ;
  • Guidance and ongoing assistance to Australia-wide registered and applicant charities
  • Liaison with other government agencies (ATO, ASIC, AUSAID) to reduce regulatory red tape
  • Research and application of case law, state and commonwealth legislation
Achievements
  • Exceeded service standards; 7 day average case handling period, well within 14 day service standard
  • Consistent positive client feedback, especially from culturally and linguistically diverse groups (available upon request)
  • Developed reporting framework that enabled my directorate to accurately report to Government on its performance during the 2012-13 financial year while an automated system was being developed
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Australian Bureau of Agricultural and Resource Economics and Sciences - Economist
ACT, Australia
Specialties
Economist
Responsibilities
  • Researched and analysed Australian and international resource and agricultural market developments
  • Published and presented commodity forecasts and projections based on a critical assessment of domestic and international market outlooks
  • Prepared ministerial briefs on agricultural, energy and minerals issues
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Deakin University - Research Assistant, Economics Teaching Assistant
VIC, Australia
Specialties
Research Assistant
Teaching
Responsibilities
  • Research assistant: Middle East Economic Development between 1800 and 1950 (economics) ;
  • Research assistant: Grappling with Globalisation: Contention and Crisis in Sweden and Korea (political science)
  • Economics Tutor: Economic Principles (Introductory Microeconomics) (MAE101)
  • Economics Tutor: The Global Economy (Introductory Macroeconomics) (MAE102)
  • Economics Tutor: Competition and Industry (Advanced Microeconomics) (MAE102)
  • Economics Tutor: Introduction to Quantitative Finance and Economics (Introductory Econometrics) (MAF256)
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Australian Parliament House - Principal Research Officer
ACT, Australia
Specialties
Researcher
Legal / Social and Welfare Professional
Responsibilities
  • Arranged public hearing agenda, prepared inquiry questions and answered Senator requests
  • Prepared the Chair's report and made recommendations on the bill
Achievements
  • Published inquiry report, tabled to Australian Parliament
Victorian Competition and Efficiency Commission - Economist
VIC, Australia
Specialties
Economist
Responsibilities
  • Assessed the economic, financial, social and environmental impacts of new, sunsetting and amending Victorian Regulations and Acts
  • Assisted departments in interpreting the Subordinate Legislation Act 1994, the Victorian Guide to Regulation and other relevant guidelines
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Education and Qualifications

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Year Qualifications Level Institution
2008 Bachelor of Commerce (Honours in Economics) Honours Degree Deakin University No
2007 Bachelor of Arts - Asian Studies, Middle Eastern Studies and Arabic Bachelor Degree Deakin University No
2007 Bachelor of Commerce (Major in Economics) Bachelor Degree Deakin University No