Lead Technical Business Analyst/Product Manager
QLD - Brisbane, Moreton & Gold Coast
Specialties
Business Analyst
Manager
Product Management & Development
Process Improvement
Software - Architect
IT Operations Management

Skilled Business Analyst with Product Management & Solution Design experience. Currently looking for product or digital roles

Summary

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Career

eHealth Queensland - Principal Business Analyst - Digital Collaboration Program
Health Care, Fitness & Social Assistance - IT & Communications
QLD, Australia
Specialties
Business Analyst
Responsibilities
  • Lead Technical Business Analyst for Digital Collaboration Program's Office 365 migration
  • Analysis and management of third party application remediation for Office 365
CareerOne - Lead Business Analyst, Product Manager
Media & Telecommunication - IT & Communications
NSW, Australia
Specialties
Business Analyst
Manager
Product Management & Development
Process Improvement
Agile
Responsibilities
  • Pre-sales client consultation
  • Preparation of tender responses to client briefs, development of SOW's
  • Workshop facilitation
  • Business process mapping, requirements documentation
  • User flow analysis and UX advisory, Product A/B Testing
  • Manage a product backlog with JIRA & Confluence
  • Manage user stories/use cases in JIRA for projects
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CareerOne - Technical Business Analyst
NSW, Australia
Specialties
Business Analyst
Software - Architect
Responsibilities
  • Process mapping
  • Requirements documentation
  • User story/use case definition
  • Workshop facilitation
  • User Acceptance Testing
  • Solution Architecture
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Stockwell International - Business Analyst & IT Manager
IT & Communications
NSW, Australia
Specialties
IT Operations Management
Business Analyst
Software - Architect
Responsibilities
  • Implemented sign on glass GPS & RFID warehouse systems
  • Renegotiated supplier agreements with NAB and AMEX, implemented online payment gateway for credit card processing
  • Designed, scoped and managed in house development of internal quoting system (iQuotes) to improve existing cumbersome quoting used by sales staff. This system saved 2000 man hours in its first year after implementation.
  • Performed analysis of operations team workflow and process mapped existing processes. Worked with management team to refine existing processes and implemented streamlined workflow. This resulted in reduction in operations team head count and organisational savings.
  • Implemented document management system to remove the need for paper based job files
  • Implemented HRIS (HR3) Employee Self Service kiosk and workflow implementation to replace paper based timesheet and leave approval system with web based systems.
  • Designed and developed VBA based solutions to automatically important bank feeds and subcontractor job sheets and invoices into Cargowise EDI system.
  • Designed and developed specification for an organisation wide workflow management system to replace cumbersome paper based system of job allocation and flow.
  • Conducted review of company spending and changed procedures for mail and courier use, with savings of $60k PA.
  • Business Analysis & Strategy
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Attorney General's Department - Business Analyst/Solution Architect
Government, Defence, Public Services - IT & Communications
NSW, Australia
Specialties
Business Analyst
Architect - Solutions
Responsibilities
  • Helped perform full ``As Is'' and ``To Be'' process analysis of COB processes and mapped in Holocentric modeller.
  • Conducted workshops with user groups and developed Requirements documentation.
  • Acted as liaison between development team and COB users.
  • Developed user documentation and worked on test cases with COB SME.
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Attorney General's Department - Assistant Director - Information Services
Government, Defence, Public Services - IT & Communications
NSW, Australia
Specialties
Management
IT Operations Management
Document Control
Database Administrator
Business Analyst
Responsibilities
  • Managed IT integration of OFLC into the AGD, including full replacement of IT infrastructure and SOE development.
  • Acted as representative of Information Services branch and implemented a records management system into COB (TRIM eDRMS)
  • Lead the refresh of former OFLC public website and internal web applications
  • Provided all IT & IS training functions for the office.
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Office of Film and Literature - IT Manager
Australia
Specialties
Manager
Responsibilities
  • Management of OFLC IT function ;
  • Stakeholder engagement with external vendors, clients and other government bodies ;
  • Systems Administration
  • 2nd & 3rd Level IT Support ;
  • Software Development (as analyst programmer)
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Office of Film and Literature Classification - IT Officer
Government, Defence, Public Services - IT & Communications
NSW, Australia
Specialties
Systems Analyst
IT Support
System Engineer
Software - Developer
DBA / Database Developer
Responsibilities
  • 1st and 2nd level IT support to OFLC staff, as well as
  • Technical support for various audio visual and multimedia devices (inc film projection)
  • Systems Administration (Windows, Linux, VMWare etc)
  • Database administration and management (MS SQL)
  • Software Development (ASP & PHP)
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LEK Consulting - Systems Engineer
NSW, Australia
Specialties
IT Support
Software - Developer
System Engineer
DBA / Database Developer
Responsibilities
  • 1st/2nd level support for IT in Asia Pacific region as part of a team of 5
  • Software development of internal and external systems based in Lotus Notes/Domino & LotusScript
  • Systems administration of a Windows and *Nix network & system infrastructure
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Education and Qualifications

Year Qualifications Level Institution
2004 Bachelor of Science in Computing Science Bachelor Degree University of Technology Sydney No