Retail Supervisor
WA - Perth Inner
Specialties
Manager
Business Manager
Customer Service
Training & Development
Supervisor

Very competent, credible, strategic and effective leader and manager

Summary

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Career

Private - Retail Supervisor
Retail & Wholesale - Hospitality and Tourism
QLD, Australia
Specialties
Manager
Business Manager
Customer Service
Training & Development
Supervisor
Responsibilities
  • Manages 2 cafe outlets - at RBWH ; Control Management on Operating Expenses Budget - Tools, Wares, Uniform, First Aid, Janitorial supplies, office supplies
  • Final Interview for Applicants - Salad Bar Section ;
  • Training, Performance Assessment, Disciplinary Action, Motivation and Retention ;
  • Shift Duties ;
  • Food Safety and Quality and Over-all cleanliness and condition of the Restaurant
  • Others- daily ordering, sales and reports reconciliation, new product roll-out, labor cost management
  • Sales target achievement - generating 160k to 210k a month
  • Guest recovery for complaints received ;
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Greenwich Pizza Corp - AREA MANAGER
Hospitality, Leisure, Travel, Tourism & Entertainment - Hospitality and Tourism
Philippines
Specialties
Management
Customer Relations
Quality Assurance
Responsibilities
  • Manages 6 to 14 restaurants in the area, with a mixture of delivery store and multi-brand stores (Red Ribbon Cake, Jollibee), company owned and franchised, each store with 3 to 4 managers and 30 to 60 staff
  • Sales target achievement - area is generating 1 to 1.2 million (PH) sales per month
  • Creation of Marketing Initiatives/promotions with Store Managers and Marketing Officers suitable to the area or restaurant
  • Spearheads renovations of stores in the area into new ``Casual Design'' from Fastfood with Opening Team Manager and Project Engineer, including investment analysis, design, workflow and budget
  • Certification of SM Taytay, 2nd new look restaurant in the system, for ISO 22000: 2005 by SGS ;
  • Monthly Cash Audit and Food, Service and Condition Audit of all restaurants
  • Implementation of additional business formats like 2nd transactions, outside order take, satellite booths, bulk orders, event booths, mobile stores with financial analysis to achieve desired profits
  • Recommends business decisions like expansion, downsize or transfer to Operations Manager
  • Promotion of the Brand in the area through major sponsorships and social responsibility initiatives like free repainting of school play area, school furniture, sports facilities
  • Recommends promotion of Store Manager. Training and development of all store managers.
  • Representative of Operations Department to a special Work Group on Bulk Orders which contribute 20 million (PH) sales a year to the Company. Updates Operations Department on Bulk Order Group Initiatives and projects.
  • Administrative reports and progress reports to the Operations and Regional Managers and semiannually to the CEO. ;
Achievements
  • Targets on sales and profit achieved, happy team with incentives and provision for promotion
Greenwich Pizza Corp - OPENING TEAM MANAGER
Hospitality, Leisure, Travel, Tourism & Entertainment - Hospitality and Tourism
Philippines
Specialties
Team Leader
Project management
Quality Assurance
Responsibilities
  • Opening of new restaurants ;
  • Meets Investment Capital allocated for new stores and budget for the first month of operations prior to hand over to Area Manager
  • Hiring and Training of all staff ;
  • Ordering of equipment, tools and utensils and stocks from simulation day to opening
  • Implementation of marketing initiatives and promotional activities for the retail trade area of new store as per marketing officer's plan
  • Operational Excellence of the new team and achievement of sales targets
  • Reports to Operations Manager
  • Trains Management Team ;
Achievements
  • Management and Team of new stores are selected, trained, developed and organized. Store sales targets and profit for the first month are achieved ad exceeded including certification of the Restaujrant for FSC (food, service and cleanliness quality audit/haccp)
Greenwich Pizza Corp - GENERAL RESTAURANT MANAGER
Hospitality, Leisure, Travel, Tourism & Entertainment - Hospitality and Tourism
Philippines
Specialties
Management
Retail Sales
Customer Service
Responsibilities
  • Management of a restaurant - sales target achievement, profit achievement, budget achievement (restaurant is profiting an average of 200,000 to 300,00 (PH) a month)
  • Operational excellence thru' excellent rating on Food Safety and Quality and Service Excellence,
  • Training and motivation of team thru' regular monthly meeting and social hour with all staff and managers, recognition and awarding
  • Brand Leadership in the area - present in major events, major sponsorships
  • Business formats are explored in the area contributing to sales, profit and brand visibility like sales booths, mobile booths, bulk orders
  • Weekly meeting with management team
  • Progress Reports/Report Cards
  • Reports to Area Manager ;
Achievements
  • Sales and profit are always exceeded. Team is happy and focused on delighting guests. Restaurant has Gold accreditation for FSC (Food quality, workplace safety and excellent guest service audit/hccp)
Greenwich Pizza Corp - Asst Restaurant Manager
Hospitality, Leisure, Travel, Tourism & Entertainment - Hospitality and Tourism
Philippines
Specialties
Customer Service
Management
Quality Assurance
Responsibilities
  • Shift duties focused on excellent guest service and satisfaction
  • Average check and transaction analyses to drive sales - suggestive selling initiatives
  • Selection, Hiring, Training
  • Performance Evaluation
  • Station Meeting
  • Stock Management ;
  • Profit maximization thru' wastage control, variance control ;
Achievements
  • All KRA's are excellently delivered and KPI's are chieved with team synergy, drive and motivation.
Shoemart, Inc - Customer Service Supervisor
Australia
Specialties
Customer Service
Supervisor
Responsibilities
  • Assists the Customer Service Manager
  • Supervision of all staff in the Customer Service Department
  • Communication signage all over the Department Store are correct, updated, in excellent condition
  • Refunds are attended to and all complaints are well managed and guests are recovered
  • Administrative reports are accurate - sale of tickets for concerts, shows, basketball ;
Jollibee - UST Branch - Shift Manager
Australia
Specialties
Manager
Responsibilities
  • Shift duties - breakfast at 530am, Swing, Dinner shifts
  • Dining Management with 15 staff- hiring, training, regular meeting, performance evaluation, disciplinary action if necessary, motivation thru incentives and recognitions
  • Excellent guest service and satisfaction
  • Cost Management of Janitorial expenses ;
  • Trains security guard on hospitality and guest service excellence ;
  • Daily Inventory Control ;
  • Administrative Reports and reports to Store Manager ;

Education and Qualifications

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Year Qualifications Level Institution
2015 Master of Business Administration Other Australian Institute of Business No
2015 Graduate Certificate - Management Graduate Certificate Autralian Institute of Business No
2009 Certificate - Basic Health Certificate Life International Training No
2009 Certificate - Hospitality Certificate Southbank Institute of Technology No
2009 Certificate - Food Processing Certificate Southbank Institute of Technology No
2009 Certificate - Retail Certificate Southbank Institute of Technology No
2008 Master of Family Other Unknown No
1993 Bachelor of Science - Commerce Other Centro Escolar University No
- Other Centro Escolar University No
- Other Unknown No
- Other Southbank Institute of Technology No
- Other Southbank Institute of Technology No
- Other South Bank Institute of Technology No
- Other Unknown No
- Other Unknown No
- Other Unknown No
- Other Unknown No
- Other Unknown No

Tickets, Permits and Licences

Year Name Institution
2014 Liquor Approved Manager Office of Liquor and Gaming - Australia No
1999 Driver's Licencce Qld Transport No

Achievements and Awards

Achievements are expressed in promotions achieved in the workplace and incentive/performance monetary bonuses - criteria: sales, profit, Audit results on Food quality, workplace safety and sanitation/Hccp BS n Commerce-Management - (Rating 1.51 where 1.0 is the highest)  Consistent Dean’s Lister and vied for Cum Laude  Full Scholar  Outstanding Leadership Award – President of the Student Council of the College of Accountancy, Commerce and Secretarial, 2nd Vice President of the University Student Council, member of the Board of Directors of BMAP (Business Management Association of the Philippines), Head of the Ad Hoc Committee on the Revision of the University Uniform, member of the Rotary Club of Sta Mesa  January 2006 – recognized as one of the Outstanding Alumni of Centro Escolar University in its 100th Foundation Celebration Day

IT Skills

Software Skills

  • Excel (Basic)