Franchise Owner
VIC - Melbourne Greater Area
Specialties
Customer Service
Team Leader
Supervisor
Director
Retail Sales
All Rounder

Highly experienced customer service professional with extensive management and leadership experience

Summary

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Career

Just Cuts Frankston - Franchise Owner
Australia
Specialties
Customer Service
Team Leader
Supervisor
Director
Retail Sales
Responsibilities
  • Adhere to Workplace Health and Safety legislation;
  • Document and resolve any workplace risks and hazards that arise;
  • Schedule maintenance of all salon equipment;
  • Undertake HR processes, including recruitment, training, goal setting and
  • Ensuring maximum knowledge of products, processes and procedures by
  • Liaise with key stakeholders, including franchisee meetings/conferences;
  • Undertake conflict resolution with customers, products and staff, as
  • Undertake marketing in the local area;
  • Undertake financial management processes, including budgeting, cash
  • Conduct inventory management and visual merchandising;
  • Maintain salon presence on social media platforms
  • Perform all aspects of hair cutting, including both men's and women's
  • Perform hairdressing services, including cutting, blow waving, shampooing
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Saxony Blue Hair Design - Hairdresser & Makeup Artist
Trades - General Services
VIC, Australia
Specialties
Customer Service
All Rounder
Retail Sales
Responsibilities
  • Worked as a team member performing cashier duties, product assistance
  • Liaising with key stakeholders including but not limited to clients, suppliers, upper management and owners
  • Maintaining salon presence on social media platforms
  • Researching and developing local marketing ideas to drive salon growth
  • Documented and referred any safety hazards to supervisors
  • Organisation and maintenance of stock shelves including cleaning, merchandising and stock replenishment
  • Assisting clients via phone in regards to appointments, advice and pricing
  • Assisting clients with current styles and future trends
  • Efficiently checked client sin and out of salon using salon computer software
  • Performed all aspects of professional hairdressing/beauty including but not limited to; colour, style cutting, formal styling, waxing, nails, hair extensions, eyelash extensions, perming, permanent straightening
Achievements
  • Apprentice Hairdresser of the Year Chisholm Institute 2006
  • Keune Australian Master Colourist 2010
  • Keune International Master Colourist 2010 (Holland)

Education and Qualifications

Year Qualifications Level Institution
2009 Certificate IV Make Up Artistry Other Chisholm Institute No
2008 Certificate III Hairdressing Other Chisholm Institute No

Tickets, Permits and Licences

Year Name Institution
2005 Victorian Drivers Licence VicRoads No

Achievements Summary

o Youngest Just Cuts franchise owner/operator in Australia/New Zealand – 2013, 2014, 2015, 2016 o Just Cuts Mystery Shopper Award, Second Place – 2015 o Numerous “WOW” Factor pins for exceptional customer service *** o Increase of clientele by 25% since taking on the business as franchise owner o Apprentice Hairdresser of the Year Chisholm Institute 2006 o Keune Australian Master Colourist 2010 o Keune International Master Colourist 2010 (Holland)

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Basic)
  • Power Point (Advanced)
  • Mac-Pages (Advanced)
  • Mac-Numbers (Advanced)