Assistant Manager
NSW - Sydney Metro
Specialties
Customer Service
Retail Sales
Travel Consultant
Manager

I love interacting with others and am self motivated. I enjoy challenging roles where I can grow personally and professionally.

Summary

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Career

Private - Store manager
Hospitality and Tourism
NSW, Australia
Specialties
Customer Service
Retail Sales
Travel Consultant
Responsibilities
  • Customer service ;
  • Organizing holidays through extensive computer systems and liaising with suppliers, wholesalers and airlines ;
  • Invoicing
  • Finance reconciliation ;
  • Training new staff ;
  • Organising development sessions to up-skill staff and increase store sales ;
  • Meeting KPIs
  • Local Store Marketing ;
  • Acting Manager for periods when the Manager was on holidays, where I took on further clients and back of house management ;
  • Completed my Cert 3 in Travel, through Franklyn Scholar and on the job training ;
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Spendless Shoes - Acting Manager
Australia
Specialties
Manager
Responsibilities
  • Register operation ;
  • Handling stock
  • Customer service
  • Store maintenance ;
  • Rostering
  • Staff management and development ;
  • Organizing and meeting KPIs
  • Reporting to the Area Leader
  • Merchandising ;
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Vodafone - -
Australia
Responsibilities
  • Customer service ;
  • Handling stock
  • Register operation ;
  • Dealing with contracts ;
  • Hitting KPI's
  • Assessing and Troubleshooting products ;
  • Raising and following up on escalations ;
  • Training new staff ;
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Australian Sweeper Company - -
Australia
Responsibilities
  • Answering phones ;
  • Calling customers and suppliers
  • Mail handling ;
  • Filing and Faxing
  • Data Entry
  • MYOB invoicing
  • General office administration and cleaning
  • Stock take ;
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The Reject Shop - -
Australia
Responsibilities
  • Register operation ;
  • Handling stock
  • Customer service
  • Recovery of store ;
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Education and Qualifications

Year Qualifications Level Institution
2016 Bachelor of Primary Teaching Bachelor Degree Western Sydney University No
2015 Bachelor of Arts/Bacher of Laws Undergraduate Degree Western Sydney University No
2014 Certificate 3 in Tourism Certificate III Franklyn Scholar No
2008 Higher School Certificate Other McCarthy Catholic College No

Tickets, Permits and Licences

Year Name Institution
2009 Drivers License RMA No

Achievements Summary

In 2008 I was Dux of my cohort and awarded the Caltex Best All-Rounder Award due to my academic leadership and school service. I was also invited to attend the Future Leaders Forum held at the University of Sydney, as well as a Future Leaders @ Corrs (Corrs, Westgarth & Chambers Law Firm) Luncheon. In 2015 I was invited to join the Golden Key International Honour Society based on my University results being in the top 5% of the state. During my time at Student Flights I have also won 3 overseas ‘famils’ (supplier organized paid holidays) based on my performance selling product.

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Advanced)
  • Power Point (Advanced)
  • OneNote (Intermediate)

System Skills

  • myob (Basic)
  • galileo (Advanced)
  • quickdox (Advanced)