I am a focused, friendly, honest and dedicated individual who takes pride in my position. With ambition to succeed in any given environment. Being a quick learner and always up to a challenge whatever the situation. Actively a reliable team member, I possess a positive attitude and approach to working with others. Efficiently working independently, however, seek out the expertise and opinions of others, while offering help and support to other staff. Having extensive experience in customer relations, during which time I have held an excellent rapport with my peers. I am familiar with working in an environment, where priorities are often changed at short notice.More
- Open Close Procedures, Staff Training, Balancing, Corporate accounts management, Group Reservations.
- Trip Advisor Ranking from 24 now siting at #2
In House Operating system/ Guest Point Working Autonomously Co-ordination housekeeping roster Preparation Tax invoices Data Entry After hours contact Ensure high standard all accommodation aspectsMore
- Daily runnnings of Motel
Warners At The Bay Motel 320 Hillsborough Road, WARNERS BAY, NSW Administration Duties Group Reservations In house computer system/ Opera Fidelio Customer Communications Operational Requirements Complaint Handling Confidently handle challenging customer interactions Marketing Compliance Ensure compliance of company policies & procedures Telephone Etiquette High volume calls Data entry Invoicing Cash and Eftpos Handling As BelowMore
- Balancing Hotels daily, ensuring nil discrepancy.
The Wests Group, (The Executive Inn) 10 Rugby Road, NEW LAMBTON, NSW Administration Duties In house computer system/CMS Guestcentrix Customer Communications Operational Requirements Complaint Handling Confidently handle challenging customer interactions Marketing Compliance Ensure compliance of company policies & procedures Run all Night Audit reports and report discrepancies, Telephone Etiquette High volume calls Data entry Invoicing Cash and Eftpos HandlingMore
Successfully own and operate small business. First point of contact Administration duties Staff hire Balancing of monthly income and expenditure Staff Training Invoicing Payroll BASS PAYGMore
First point of contact Open and close procedures Staff training and supervision Food preparation Telephone bookings Cash and Eftpos handling Food serviceMore
Village Cinemas, Uphold excellence in customer service In-house computer systems Sales Staff training group & individual Smooth & consistent operations all areas front of house Cash handling Telephone bookings, queries & complaints Called upon to defuse or remove disruptive or inebriated patrons without disruption to the running of a 7 complex cinemaMore
Education and Qualifications
|-||High School Certificate||Other||Taroona High School||No|