Account manager
VIC - Melbourne Metro
Specialties
Sales Manager
Manager

I am a focused, driven & selfless person who strives for the best possible outcome for any company I work for.

Summary

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Career

Private - Account manager
Government, Defence, Public Services - Government and Defence
Australia
Specialties
Building relationships
managing a team
strong customer service
morale builder
Vic, SA, TAS - State Sales Manager
VIC, Australia
Specialties
Sales Manager
Manager
Responsibilities
  • Managing and driving sales staff in Victoria and SA. ($9m turnover)
  • Giving sales advice and pricing to staff & customers.
  • Key Account management
  • Strong Sales admin skills
  • Strong business acumen/analysis
  • Effective Verbal and written communicator
  • Effective time management skills
  • Analysis of weekly sales reports & feedback with staff
  • Regular reviews of prospect lists & progression.
  • Taking feedback & offering advice on missed sales.
  • Service and maintain existing Accounts including OEM.
  • Work autonomously in a professional manner.
  • Up sell where possible.
  • Look for new opportunities with existing customers.
  • Obtain new customers (cold calling).
  • Working out and submitting all quotes.
  • Building repour with all customers & staff.
  • Exceptional customer service skills.
  • Good Problem solving ability.
  • Handling complaints in a courteous manner and trying to achieve an
  • Matching correct products to suit customer's applications.
  • Working on product stands at trade shows.
  • Keeping abreast of competitor activities.
  • To be able to deal with and relate to all levels of clients, from CEO to
  • Stock Quantity management and recommendation of new stock items.
  • Must be a team player and work with staff in all states. (16 branches
  • Regular meetings with State Manager regarding performance targets.
  • Fault finding and testing.
  • Technical support for all customers.
  • Fault finding & resolution.
  • Assisting warehouse staff with any issues that arise.
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- - Territory Manager
Australia
Specialties
Manager
Responsibilities
  • Required to have very strong Customer Relations and Problem Solving
  • Work autonomously without direct supervision in a professional
  • Supply and service existing accounts.
  • Obtain new clients and maintain current clients.
  • Consult with clients about their needs and provide recommendations.
  • Collection of cash from sales and monies owed by customers.
  • Writing of orders and instructions.
  • Prepare appropriate documentation for trials and agreement contracts.
  • Reconcile day's takings each day. (cash & acct)
  • Regular meetings with owner and Marketing Director.
  • Deal with difficult customers in a professional manner.
  • Consult with major clients on regular basis for feed back.
  • To be able to deal with a wide range of people of different nationalities
  • Handle incoming calls and deal with them in the appropriate manner.
  • Thorough knowledge of territory and every customer.
  • Keep up to date with opposition companies and products.
  • Stock take.
  • Additionally at Palm Springs I was given the task of managing all 22
  • Ensuring all paperwork & invoices were ready and trucks were loaded
  • Reconcile all paperwork, money and stock matched at the end of each
  • Staff management.
  • Open and or close of building each day.
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Stafford Group Pty Ltd - Corporate Sales Executive
Australia
Responsibilities
  • Supply and service national accounts.
  • Seeking new clients and maintaining current clients.
  • Consult with clients about their needs and provide recommendations.
  • Co-ordinate and customise a uniform according to the client's budget.
  • Regular meetings with CEO
  • Analysis of sales performance and marketing strategies.
  • Analysis of current and future product ranges.
  • Range showing and presentation of products (stock service range).
  • Dual Account Manager and main liaison for major account (Bendigo
  • Work with designer to co-ordinate specific, exclusive garments for
  • Managing stock levels.
  • Liaise with Senior Account Manager on stock shortages and production
  • Taxation advice in accordance with the TCFDA regulations.
  • Liaising with clients on order process.
  • Invoicing and general administration duties.
  • Liaise with outside suppliers (tie, scarf & Embroidering companies etc).
  • Register uniform with the Taxation Department where applicable.
  • Co-ordinate and monitor internal communication between warehouse
  • Respond to client enquiries and sales leads in a timely & professional
  • Answer all enquiries, send out catalogues, swatches, letters etc.
  • Assist with logo design and production for client.
  • Liaise with embroiderer - costings, delivery dates and sample logos.
  • Arrange fittings with client.
  • Conduct market research and ascertain competitor activity.
  • Consult with major accounts (CBA) in dealing with problem solving
  • Computer literate on Windows 95 and 98.
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Stafford Group Pty Ltd - Returns Clerk/Customer Service, Operator
Australia
Specialties
Customer Service
Responsibilities
  • Telephone customer service.
  • Aim to exceed customers' expectations at all times.
  • Deal with any problems and solve without interrupting Account
  • Responsible for all returns of garments and making sure replacements
  • Authority to accept or reject claims for faulty garments.
  • To be polite and courteous to customers under any circumstances.
  • Raise credits and invoices for major accounts and make sure there were
  • Arranging credit card checks.
  • Writing of cheques for credit back to customer.
  • Raising of reports for refund to send to Commonwealth Bank Sydney -
  • Liaising with Commonwealth Bank, Sydney, Head Office and advise
  • Raising of reports for outstanding returns (replacements not sent,
  • Telephoning customers who have rung to return garments but had not
  • Raising reports - who owe us money and processing appropriate
  • Raising reports - who we owe money to and processing appropriate
  • Liaising with Senior Account Manager regarding stock shortages.
  • Maintaining computer system information so all employees had up to
  • Update Quality Assurance manuals regularly.
  • filing;
  • faxing;
  • photocopying;
  • letter typing etc.
  • Consultant to Commonwealth Bank branches, talking to employees
  • Type reports from consultancy work and present to General Manager.
  • Time management skills acquired with this job due to large volume of
  • Very important to prioritise work with this job, as high volume of
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Stafford Group Pty Ltd - Dispatch Clerk
Australia
Responsibilities
  • Leading hand.
  • Record all incoming stock.
  • Report to appropriate Managers for non-conformances.
  • Authority to reject any goods without correct paperwork.
  • Make sure all outgoing goods have correct paperwork.
  • Construct flow chart of job for quality assurance purposes.
  • Organise couriers and trucks for collection of goods.
  • Fill out consignment notes where necessary.
  • Load and unload all trucks. (Using forklift and Manually)
  • Delivery of parcels to appropriate departments.
  • Follow up all garments sent out that had past the due date for return.
  • Re-arrange stock stored to maximise space.
  • Comply with Australian Standards guidelines. (AS9001)
  • Obtained fork lift license.
Stafford Group Pty Ltd - Storeman
Australia
Responsibilities
  • Picking and packing orders.
  • Matching invoices to orders picked and packed.
  • Placing orders in correct areas for dispatch.
  • Assisting in loading and unloading of containers.
  • Delivery of stock to retailers using company van.
  • Stock take twice yearly.

Education and Qualifications

Year Qualifications Level Institution
- Other Australian Institute of Management No
- Other Australian Institute of Management No

Achievements and Awards

Hiked the Inca trail to Machu Picchu. Played professional tennis and reached a world ranking of 700.