Contact Centre Consultant
NSW - Sydney Metro
Specialties
Team Leader
Administrator
Sales Representative
Market Research & Survey
Market Research Analyst
Researcher
Warehouse
Supervisor

Degree qualified in Psychology. Professional experience in sales, market research and data collection.

Summary

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Career

On The House - Contact Centre Consultant
Call Centre and Customer Service - Real Estate and Property
Australia
Specialties
Team Leader
Administrator
Sales Representative
Market Research & Survey
Market Research Analyst
Responsibilities
  • Inbound/outbound calls and warm/cold calling to gather residential sales information. ;
  • Accurately collecting, managing and analysing large volumes of sales data from various sources. ;
  • B2B sales via setting appointments and generated leads for sales staff through CRM. ;
  • Designing e-mail templates with current marketing campaigns. ;
  • Writing quarterly reports concerning investment properties consisting of statistics, demographic, trend analysis and rental yield/expected ROI.
  • Negotiated the collection of all McGrath and Belle Property real estate sales nation-wide and all sales from Ray White Surfers Paradise Group. ;
  • Increased the collection of real estate franchises within the database by 125%. ;
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Newspoll - Market Researcher
Australia
Specialties
Researcher
Responsibilities
  • Conducted quantitative and qualitative market research cold-calling the public for interview-style questionnaires. ;
  • Adhered to strict methodological practices in gathering numerical and verbal responses recording them quickly and accurately.
The Novelty Warehouse - Warehouse Supervisor
Australia
Specialties
Warehouse
Supervisor
Responsibilities
  • Supervising pick/packing; organising trade fair stock and computerised invoicing. ;
  • Data entry and updating stock in databases (Sybiz, ABM) and spreadsheets; coordinating daily freight for local, national and international exporting.
  • Completed a double major of Sociology and Psychology. ;
  • Wrote essays, literature reviews and scientific reports using appropriate statistical testing and methodologies. ;
  • Confidently performed presentations in individual and group settings.
  • Studied copyright, royalties, contracts, booking procedures and budgets. ;
  • Learnt skills in negotiations, conciliations and interviewing techniques. ;
  • Designed media and press releases along with promotional materials.
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Education and Qualifications

Year Qualifications Level Institution
2013 Bachelor of Arts - Sociology and Psychology Other University of Sydney No

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Advanced)
  • Power Point (Advanced)