HR and Innovation
NSW - Sydney Metro
Specialties
Security
Risk Management
Security and Risk Management
Compliance
Customer Relations
Investigator
Consultant

I love to inspire others in a collaborative , dynamic, innovative and conscientious way.

Summary

More

Career

Private - Volunteer
Education & Training - Consulting & Strategy
NSW, Australia
Specialties
Security
Risk Management
mentor/coach
Responsibilities
  • Advocate disadvantaged persons
  • Mentor and coach persons to acheive their maximum potential
Achievements
  • Successful at coaching and consultation with persons who are challenged by adversity
  • Provided and implemented development strategies and programs to clients that positively assisted in their outlook.
More
Frontline Protection Group P/L - Consultant / Senior Officer / Commercial Agent & Private Inquiry Agent
Professional Services & Others - Consulting & Strategy
NSW, Australia
Specialties
Security and Risk Management
Compliance
Customer Relations
Responsibilities
  • Administer and build on customer focused excellence and build strategic relationships across all levels and cultural boundaries.
  • Apply extensive organization, planning, problem solving skills,
  • Proactively respond to counteract adverse behavior and trends by way of communication and use of common sense.
  • Be ethical and effective in provision of report writing, interpersonal communication that meets the legal standards in courts of law
  • Provide effective conflict resolution and negotiating skills that will result in positive outcomes
  • Consult clients and stakeholders to assess threats, and risk.
  • collaborate with team members, to work effective operations
Achievements
  • As a profiler, I played a active role in counteracting adverse behaviour situations and provided better understanding of customer needs.
  • Strong organizational and time prioritizing skills with the ability to use time effectively, and prioritise tasks
  • Instrumental in gaining the cooperation between high profile corporate strata management clients and local business operators at a new worksite location that provided solutions to pressing issues. As a result client satisfaction have tripled and continue to grow. Currently there has been increased in service provision hours, plus added bonus in relation to excellent recommendations for our service, which increased the portfolio for my employer.
  • Provided and consulted successful innovative ideas that motivated owner to develop and implement ‘new’ services for FPG: E.G: new security, investigation service.
  • Work closely and co-operatively with owner of FPG to establish objectives. Implement plans, assess results, and report on outcomes. Continually research trends and new methods for possible inclusion to risk strategies development.
  • Write reports in provision to recording evidence on behalf of clients, law enforcements agencies, and business owner. Record financial data, and enter/update client information, using Microsoft Word, Access, and Excel.
More
Frontline Protection Group P/L - Security Risk and Investigations Consultant
Professional Services & Others - Consulting & Strategy
Australia
Specialties
Investigator
Consultant
Customer Relations
Compliance
IKEA - Team Leader / Senior Risk Officer
Retail & Wholesale - Workplace Health, Safety, & Environment
NSW, Australia
Specialties
Security and Risk Management
Customer Service
Supervisor
Responsibilities
  • Maintain a secure and safe environment for customers, staff and external public.
  • lead a cohesive team of operatives
  • Respond to emergencies in efficient and effective manner
  • Co-ordinate security and covert operations
  • Implement team briefings and report writings
  • Train team members of new and upgrade of skills
  • Liaise with law enforcement, emergency services, and stakeholders
  • Provide mentoring, and coaching to team members
  • investigate all incidents of criminal incidents
Achievements
  • Administrative management of documentation, drafting standard and complex correspondences including report writing, policy updates, and research with the ability to prioritize effectively;
  • Presented successful innovative ideas that were cost effective in eradicating longstanding theft issues within two weeks of my employment in the role.
  • Driven a global response and uptake of recommended policies that were successfully implemented to eradicate product tampering within the organization
  • Acquired experience with many types of departmental internal functions in relation to risk and investigation of compliance inclusive of warehousing logistics, WH&S, retail merchandise, Daily cash summary and reconciling accounts, cash register accounts, home delivery, fire and evacuation coordination and management
  • Empowering in leadership styles that communicated a cohesive team environment amongst a culturally diverse team; this delivered profound results due to perceptiveness in a culturally diverse customer market base.
  • Driven a global response and uptake of recommended policies that successfully minimized risk.
  • Compiled and interpreted monthly statistics using MS office- Excel, forecasting the requirements using critical and visionary analysis across all departments; this assisted in valuation of trends, and reduction of critical incidents.
More

Education and Qualifications

Year Qualifications Level Institution
2015 Successful Negotiation: Essential Strategies and Skills University of Michigan No
2015 Diploma Business in HR Management Diploma Evocca Training No
2014 The "Automatic Entrepreneur" Training Duane Alley No
2013 Diploma In Advanced Hypnosis And Psychotherapy Diploma In Complete Mind Therapy Diploma Adv, Master Practitioner NLP Advanced Diploma The Mind Care Organization Ltd No
2010 Certificate III in Accounts Clerical (Credit) Certificate IV Finance Civil Law (High Credit 84%) Certificate IV TAFE No
2007 Certificate IV in Security and Risk MGMT Certificate IV VAST TRAINING ACADEMY No

Tickets, Permits and Licences

Year Name Institution
2009 2A2B1ACG Security Risk Management No
2004 Full CAPI Commercial and Private Inquiry No

Achievements and Awards

Respected and inspiring contributor to global level Security think tanks and related discussions.

IT Skills

Software Skills

  • Excel (Basic)
  • Power Point (Advanced)
  • ONE NOTE (Intermediate)
  • GROOVE (Intermediate)
  • word (Advanced)
  • publisher (Advanced)
  • outlook (Advanced)

System Skills

  • MYOB (Intermediate)
  • MS OFFICE 365 (Intermediate)