IT Engineer and System Specialist with Technical BA and Technical Architect experience in Health.
With 12 years of experience as an IT Support Engineer I have become familiar with the unusual support expectations and requirements of multiple 24/7 remote mining and manufacturing operations as well as complex enterprise corporate environments. I have also gained an in-depth understanding the businesses requirements of ICT. During this time I have supported many specialist industry MES software packages including Uniformance PHD server and client tools (Honeywell), DataMine, Surpac, Xpac, Vulcan, DocsOpen, Primavera, SAP, Intools, RMS, RBMWare (AMS) and developed in-house JAVA applications for new and existing systems. I was fortunate to have been involved with the St John Ambulance IT Infrastructure Team in the evaluation and implementation of a Mobile Device Management (Air Watch) solution for the deployment of the in-house App, ePCR (Electronic Patient Care Records), to the fleet of 800 Apple iPads. This was a major project backed by the WA government. Presently I have enjoyed the challenge of being part of the ICT Commissioning Project for the Fiona Stanley Hospital as a Technical Business Analyst for the Bring Our Own Application Team. The role has brought together many skills I have used over the course of my career. Being a dedicated IT professional I wish to improve the systems, infrastructure and engineering knowledge required to support the existing and developing systems that influence the future IT environments and drive business processes.More
- Managing members of the BYOA Team
- Technical Lead for BYOA Team
- Dashboard development for Project KPI tracking
GAP analyst of Business Requirements. Development of systems to help support the project functions. Liaising with software Vendors. Testing software for compatibility with FSH MOE. Remediation of Issues with in-compatible software. Creating technical solutions for business requirements. Completing Technical Documentation on Software requirements and specifications. Writing Technical Requirements for enhancements of existing Software supported by the Health Information Network (HIN). Process Development for the BYOA Project. Writing Briefing Notes for sign-off by Executive Management to resolve critical business impacting issues. Migration of software from a PC to Server Infrastructure for reliability and backup of data.More
- Level 2/3 Support of 4000+ user
Supporting 4000+ users. Desktop Support for W7, Mac OS X 10.9. VMware Fusion for Creating and Managing VM’s on W7 and OS X 10.9. VDI support for W7 and W8.1 using WMWare Horizon Client. Installation and Support of Specialised software for different schools. Managed Print Services – FujiXerox. Imaging W7 and OS X machines with a MOE via SCCM and CASPA. iPhone/iPad Support. Android Phones. Windows Tablets. Large VLAN environment. Hardware Warranty repairs.More
- BAU 3 Level Support
- Implemenation of Google Chrome for Enterprises
Duties: - Support of a Complex AD Environment. - Creating Process Documentation. - Assisting with 3rd level support tickets. - PCI DSS compliance testing and correction of errors found. - 3rd Level BAU troubleshooting. Project Tasks: - Package Google Chrome Enterprise for deployment via Altiris and creating a GPO for setting preferences. - End to end life cycle documentation of Google Chrome. - Package “Client Side Extensions” and push to XP machines so Group Policy Preferences could be applied.More
- Desktop Support Application Support Application Analsyst
- Adminisration on Lotus Notes Client
Lotus Notes Support Desktop Support of over 600 users Creation of Users in AD. Setup of Kyocera’s Printers File/Printer server Administration. Application Support Building PCs, Laptops and installing software using SCCM 2012 SCCM/SMS reporting for Auditing and Installation of Software Packages Provisioning CISCO IP Phones. IT Hardware Stock auditing. Researching vendors for Software and Hardware.More
- Level 1,2,3, IT support for a $2.5 Billion Iron Ore Project.
- Moving the Perth Bases Home office from one building to another with only 1 days down time in total.
- Implementing a solution for the backup of Project related Email for auditing.
Administration of AD, Exchange. SharePoint Site Administration. Creation of Project related Procedures and Polices. Researching Vendors of Flight and Accommodation Software Packages for the Project Mobilisation team, Developed strong working relationships with the Global Service Services Team’s with in WorleyParsons. Asset Auditing .Ordering of stock levels for end of lease equipment and new starters to the project. BlackBerry Support.More
- 1,2 level support, Project Consultant to roll out iPad with and Electronic App to replace the paper Case sheet.
- Help interview and employ 3 Help Desk Staff. Facilitate the implementation on the EPCR project.
Team Lead for Desktop Support Team. Implement ITIL processes for Help Desk. Develop support documentation.Interviewed new hires for Service Desk Support Officers.SOE/MOE design and development Steering Committee officer for the ePRC project Project meeting facilitator for stakeholders.Develop iPad platform for ePCR project.Mobile Device Management Research and vendor selection committee UAT of ePCR iOS application. Arranged Apple SupportMore
- Supporting the many SME clients.
- Setup of firewalls Monthly Reports fo clients Group Policy
Small Business Server support of *** R2. VMWare hosted servers. Support and configuration of Fortigate Firewalls. Complete monthly maintenance and reports. Group Policy troubleshooting and creation. Shadow Protect for Backups. Administration of Trend AV. W7 virtual user/desktop setup, redirection of folders and synchronisation using Group Policy. iPhone/Blackberry support.More
- System Administration of Servers, Desktops and Network. Supporting and Creation of JAVA applications
- Creation of W7 Image Creation of Daily Production Report
Programming in Java of a Daily Performance Report, Maintaining of MOUSR an in house Java Application, Support of an ESX/VMWare Virtual Server Environment DPM backups - Disk to Disk to tape, Updating of HP core switch firmware Server 2008 R2, Exchange 2007, MSSQL 2007, Building a Windows 7 SOE from CD using AIK and ghost to deploy sysprep image, Roll out of new Desktop and Laptop hardware, Desktop and Network support,AntiVirus AdministratonMore
- Desktop Support of users from the Department of Environment Water Heritage and the Arts at the Uluru - Kata Tjuta
- Identified the need for a specific UPS that could handle generated power. Assets Auditing
ITIL aligned Incident, Problem and Change Order Management Incident Management – Escalation , Resolution and Root Cause Analysis Desktop support for 45 users in Windows XP environment. Network Support for 45 PC’s Backup of onsite server via BrightStoreMore
- 1/2/3 Support of 600 users on a remote mine site
- Migration from WMC to BHPB network. Many small to medium projects. Script Creation
Desktop support for 600 users in Windows 2000/XP environment Network Support for 450 PC’s and 100 Laptops. Incident Management AD Administration. Specialized Software Installation and Support Building of servers, desktops and laptops Trouble shooting Networks Support of remote sites Support of Phones, 30+ Dell PowerEdge Servers, Exchange, Citrix, VMWare Printers Peripherals, Mobile Services, SQL server and Database applicationsMore
Education and Qualifications
Registered ACMA Open Cabler Dell Certified System Expert – Server Level 5.0 Six Sigma – White BeltMore
|2002||Bachelor of Information Technology, IT Professional Strad||Bachelor Degree||James Cook University||No|
|-||White card (QLD, TAS & WA)||No|
Achievements and Awards
Open Cables Registration Dell Server Expert Level 5.1 Unisys Employee of the Month
- Word (Advanced)
- Excel (Advanced)
- Power Point (Advanced)
- Access (Intermediate)
- Visio (Intermediate)
- Acrobat Pro (Basic)
- SAP (Basic)
- Java (Intermediate)
- VBA (Intermediate)
- Sharepoint (Intermediate)
- HTML (Intermediate)
- SQL (Basic)