Injury Management Advisor
VIC - Melbourne Metro
Specialties
Training Coordinator
All Rounder
Customer Service
Administration Assistant
Management
Advisor
Injury Management
Personal Assistant
Resourcer

In training organizations in developing successful strategies for both individual representative and team leaders.

Summary

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Career

Business Owner - Injury Management
Education & Training - Accounting, Finance, Banking & Insurance
VIC, Australia
Specialties
Training Coordinator
All Rounder
Customer Service
Administration Assistant
Management
Responsibilities
  • As a qualified training coordinator I work established programs whereby all my clients receive the knowledge to perform their jobs. I would also develop new training programs or update existing programs for new work methods.
  • Provide a service for Injury Management and Early Invention Programs
Achievements
  • Customer Service, Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Training & Multitasking.
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CITYWIDE SERVICES SOLUTIONS - Injury Management Advisor
Australia
Specialties
Management
Advisor
Injury Management
Responsibilities
  • Implement Early Intervention cases and Prevention strategies and programs
  • Conduct Rehabilitation meetings with injured worker and divisional manager on a regular basis
  • Identify and assess suitable alternate duties ;
  • Prepare and Monitor Return to Work Plans
  • Engage Rehabilitation Providers ;
  • Ensure compliance with statutory requirements for occupational rehabilitation
  • Actively manage health providers in relation to the appropriateness of treatment and adherence to State & Territory Workers Compensation and Return to work / Injury management legislative protocols.
  • Perform worksite assessment and assist with prevention and corrective actions related to injury management and RTW planning.
  • Complete all aspects of claims management including compensation payments
  • Maintained Injury Management stats to maintain a record of claims and injuries within the company
  • Conduct monthly case management reviews with Business Divisions and Agent
  • Provide monthly reviews with Insurer to assess further planning for all workcover claims
  • Review Pre-employment medicals and act liaison between the outsourced provider, internal recruitment advisor and hiring manager
  • Ensure all files are up to date ;
  • Maintain strong relationships with internal and external stakeholders ;
  • Maintain WorkCover and Early Intervention case notes. ;
  • Management of Workers Compensation claims in accordance with relevant jurisdictional legislation including claims processing and associated administration
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- - -
Australia
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WESFARMERS - WorkCover Co-Ordinator
Australia
Responsibilities
  • Provided assistance in general office administration on SIMS
  • Provide comprehensive secretarial and administration support
  • Provided all Microsoft Word Processing
  • Provided weekly reports
  • Phone/Voicemail Services ;
  • Provided assistance to Senior Claims Officer and Team Leaded
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MANCALA MINING SERVICES - Personal Assistant
Australia
Specialties
Personal Assistant
Responsibilities
  • Working in consultation with Managers to prepare Return to Work plans for injured staff. This included regular contact with injured staff and their treating practitioners
  • Reported to the OH&S Manager, Site Supervisors for all responsibilities related to rehabilitation.
  • Monitor claims cost performance and liaised with the Claims Administrator to ensure proactive claims management and appropriate accounting of costs
  • In conjunction with the Claims Administrator, the OH&S Manager and Site Management, monitored appropriateness of rehabilitation and treatment program to ensure safe Return to Work and recovery
  • Monitored and renegotiated rehabilitation plan to ensure effectiveness and appropriateness in consultation with area management and injured worker
  • Participated in the development and review of Mancala's policy and procedures associated with management of injured workers
  • Be accountable for action taken in the rehabilitation of staff and advocate to Mancala's management to ensure maintenance of commitment to rehabilitation of injured workers
  • Provided training seminars, conferences and other information sessions to maintain current knowledge of workers compensation, rehabilitation and industry-specific requirements.
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WESFARMERS - WorkCover Co-ordinator
Australia
RACV - WorkCover Co-Ordinator
Australia
Responsibilities
  • Provided general office administration and updated notes on daily file activities on Figtree
  • Development, documentation and facilitation of WorkCover Administration procedures
  • Provided Weekly/Monthly report management ;
  • Provided Accounts Payable/Receivable processing on Figtree ;
  • Provided all Microsoft Word/Excel Processing ;
  • Liaising with internal and external stakeholders ;
  • Lotus Notes Email Management
  • Phone/Voicemail Services ;
  • Training staff Business Administration for my Cert VI in TAE
ROBERT BOSCH (AUSTRALIA) PTY LTD - Administration Co-ordinator
Australia
MANPOWER RECRUITMENT - Recruitment Resourcer
Australia
Specialties
Resourcer
SWINBURNE UNIVERSITY - Project Officer, NEIS Officer
Australia
Specialties
Project Officer
Officer
LENTARON PTY LTD - Personal Assistant/Administration
Australia
Specialties
Personal Assistant
SELF INSURED SERVICES - WorkCover Administrator
Australia
Specialties
Administrator
Responsibilities
  • Provided all payment enquiries via telephone/email, including I also provided to all payments of all accounts, responding to correspondence and telephone enquiries.
  • Provided all claims and administration tasks from the start of the claim to the end managing all aspects of what was needed to be assessed.
  • Liaised with Employers, Medical Specialists and liaising with clients
  • Arranged meetings as well as prepared files and data for meetings.
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FORMERLY JLT WORKERS COMPENSATION - Claims Manager
Australia
Specialties
Manager
Responsibilities
  • Responsibilities included payment of all accounts and lump sum claims payments on ACCtion system.
  • Provided all payment enquiries via telephone/email, including I also Provided to all payments of all accounts, responding to correspondence and telephone enquiries.
  • Provided all claims and administration tasks from the start of the claim to the end managing all aspects of what was needed to be assessed.
  • Liaised with Employers, Medical Specialists and liaising with clients. ;
  • Arranged meetings as well as prepared files and data for meetings. ;
  • Mail was checked daily and duties included data entry, as well and assisting the Claims Manager with overflow of work
Workers Compensation - -
Australia
Responsibilities
  • DLA Consulting and Arnold and Associates
  • CGU
  • Freight Australia
  • State Insurance Office (GIO)
  • Swinburne University ;
  • Gained experience in Administration, Data Entry, Claims Management as well as general administrative and reception duties.
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Education and Qualifications

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Year Qualifications Level Institution
2013 Certificate in RTW Co-Ordinator Certificate Alliance Yes
2012 Certificate 4 in Training & Assessment Certificate IV Link Employment and Training Yes
2012 Certificate 4 in frontline management Certificate IV Swinburne Institute of Technology Yes
- Fire Warden No
- Certificate IV in Training and Assessment No

Achievements and Awards

Running my own business and having client feedback and acknowledgements.

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Basic)
  • Power Point (Advanced)
  • Access (Intermediate)

Coding Skills

  • SAP CRM (Intermediate)