Management, Systems and Quality Improvement
VIC - Melbourne Metro
Specialties
Environmental Systems - Lead Auditor
Manager
Project management
Business Development
Planning
Business Development - Local
Customer Service Manager
Office Manager

I am a high-energy, results-oriented leader offering outstanding presentation, communication & cross-cultural team management skills.

Summary

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Career

Wesley Mission Victoria - Quality and Risk Coordinator
Government, Defence, Public Services - Management & Business Support
VIC, Australia
Specialties
Environmental Systems - Lead Auditor
Manager
Project management
Business Development
Planning
Responsibilities
  • Responsible for leading & participating in routine audits.
  • Prepare recommendations regarding provider's compliance with national quality assurance requirements.
  • Gathering and analysing audit evidence and making professional judgements about quality outcomes and compliance with quality assurance requirements.
  • Preparing accurate, clear and succinct reports on audit findings and making appropriate recommendations for future action, in accordance with legislative requirements.
  • Maintaining accurate and comprehensive records of audit activities, findings and decisions, in accordance with policies and procedures.
  • Liaising and negotiating with stakeholder and industry representatives about audit related matters.
Achievements
  • Implement a cohesive team that will approach their roles in a sensitive, coordinated & diplomatic manner.
  • Participated in the development of resources and auditing requirements.
  • Developed relationship with organizations to support the development, implementation & embedding of continuous quality improvements into practice.
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Quality Innovation Performance - Manager, Health Sector & Business Development
Professional Services & Others - Management & Business Support
VIC, Australia
Specialties
Business Development - Local
Responsibilities
  • Responsible for actively target new businesses within Victoria & Tasmania to achieve required accreditation & client growth including key markets.
  • Support transition to a blended high functioning team, as well as project manages transition activities.
Achievements
  • Contribute and project manages, development of complimentary products, model & services
  • Contribute to tender applications.
  • Manages organizational marketing.
  • Oversee new projects when required.
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QICSA - Office & Customer Service Manager/Corporate Services Manager
Education & Training - Management & Business Support
Australia
Specialties
Customer Service Manager
Office Manager
Responsibilities
  • Responsible for maintaining office services by organising operations and procedures,
  • Maintain office efficiency by planning and implementing office systems, layouts and equipment procurement.
  • Recruiting, selecting, orienting and training employees.
  • Contributes to team effort by accomplishing related results as needed.
Achievements
  • Successful relocation from La Trobe University withing 5 weeks
  • Identification of new premises, IT and communication systems sourcing.
  • Implementation of financial transition process.
  • Successful staff retention of 98% due to change management support provided was a key facet during this transition period.
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Murray Plains Division of General Practice (now Loddon-Mallee-Murray Medicine Local) - Deputy Chief Executive Officer/Finance & Office Manager
Health Care, Fitness & Social Assistance - Management & Business Support
VIC, Australia
Specialties
Chief Executive Officer
Finance Manager
Office Manager
Responsibilities
  • Responsible for managing the office as well as monitoring budget and financial reporting is up to Department's standards.
Achievements
  • Successful restructure of finance systems
  • Implementation and management of new IT systems to support development & improvement of electronic reporting and database
  • Improved communication among all employees.
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Wakool Water - Administration & Contract Manager
Construction & Infrastructure - Management & Business Support
NSW, Australia
Specialties
Administrator
Contracts Administrator
Responsibilities
  • Perform contract administration work, overseeing execution and administration of contracts.
  • Oversee operations and activities of monitoring contract performance, including developing and tracking key metrics.
Achievements
  • Working closely with the team in delivering various objectives-projects, workshops, client deliverable and administrative requirements within a short lead time
  • Mobilisation of personnel to various Australia-wide construction sites.
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Education and Qualifications

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Year Qualifications Level Institution
2014 Masters of Business Administration major in Finance Master's Degree Australian Institute of Business (Adelaide, SA) No
2011 Quality Auditing Diploma Australian Training College No
2007 Continuing Education Certificate in Quality Review of Health and Community Support Services Diploma La Trobe University No
2007 Business - Frontline Management TAFE Gordon Institute of TAFE No

Achievements and Awards

Capable of handling various roles in any organizations I've been involved in - Administration & Contracts Management, Finance & General/Corporate Services, Systems Improvement, Human Resources and Business Development.

IT Skills

Software Skills

  • Word (Advanced)
  • Excel (Advanced)
  • Power Point (Advanced)
  • Office 365 (Advanced)